Frequently Asked Questions
- How do I read my bill?
- How can I place my account on the Seasonal Convenience Plan?
- How can I test my upload and download speed?
- 2025 rate increase notice
- How can I link my accounts together in the My Account portal?
- How can I report Closed Captioning problems?
- What if Closed Captioning doesn't work?
- Do you offer service in my neighborhood?
- Can I swap equipment by mail?
- How do I enable call forwarding?
- How do I set a PIN number for Parental Controls or On Demand purchases?
- What Video On Demand (VOD) programming do you offer?
- Where can I find regulatory and policy information?
- How do I sort and watch recorded shows on my DVR?
- How can I protect my identity online?
- What legacy operating systems are no longer supported?
- How can I stop unwanted calls on my home phone?
- What should I expect from a technician appointment?
- How do I contact Customer Support?
- How can I find out when my power will be restored after a storm?
- Do I have to sign a contract to get service?
- What are your installation fees?
- Whom should I contact if I have a problem with my service?
- What's on the In the Know channel?
- How do I use the Support page?
- How do I return your equipment?
- How can I find my equipment serial number or MAC address?