Home Phone

Frequently Asked Questions

• Setting up Digital Phone features and downloadable feature guide
• How do I access my voicemail away from my phone?

Equipment

• What is the Battery Backup Unit (BBU) policy?
• What is the ONT?
• Where is the battery backup for my ONT?
• Do I need a battery backup for my service?
• How can I buy a new battery backup for my ONT?
• How do I stop my ONT battery backup from beeping?

Phone Features

• How can I see my call details?
• What features are available for digital phone?
• If the power goes out, will my phone still work?

Phone Packages

• What home phone packages are offered?
• Where can I find international calling rates?

Troubleshooting Home Phone

• How can I improve my cordless phone's performance?
• How can I reboot my MTA?
• What if I have noise or static on my Home Phone line?
• How can I troubleshoot no dial tone on my Home Phone line?

Voicemail

• How do I delete voicemail messages
• How can I change my voicemail PIN?
• How do I access my voicemail and set up voicemail features?
• What are the voicemail capacity and commands?