Summary
This article provides a walk-through of using the self-service order portal on the Summit Broadband website. There are sections for ordering new service and for upgrading existing service.
Ordering new service
- Navigate to our website: summit-broadband.com.
- Enter your street address in the box provided.
NOTE: Be sure to select the correct Google-suggested address that appears below the entry box. - If the address is serviceable and there is not an existing account, you will be presented offers for the services available in your community (including Internet, Phone, and/or TV).
NOTES:- Any option that is automatically selected with a $0.00 price point indicates that it is included in the bulk service package for your community. Bulk services vary from one community to another, based on the agreement between your HOA and Summit Broadband.
- A shopping cart icon appears at the top right of most screens except the scheduling screen. You can always click this at any point to view the services in your shopping cart.
- Select an option for the first service and click Next, or click Contact Information at the top of the screen to advance to the customer information page. Enter your First Name, Last Name, Email, and Mobile Phone in the boxes provided.
- Click Next to advance to the next service. If your community includes phone service, you may see a choice of calling plans. Select an option and click Next.
- For communities with phone service, you can choose a new phone number or choose to port a number you are already using from another phone service provider (such as AT&T, CenturyLink, or Spectrum).
NOTE: Any services that are not included in your bulk offering are optional; if your community offers Internet, Phone, and TV, you can select only the services you want to add. Click Continue when done with your selection.
IMPORTANT NOTES:- If you want to keep an existing phone number, you must provide your current phone provider's name, your account number, your PIN to authorize changes on that account, and the service address information where you use that phone number. Your previous carrier will not release that number without this information.
- You must keep your phone service active with your current phone provider until the number is ported to Summit Broadband. If you cancel your service before requesting a port, the provider will no longer make that number available to be ported to another carrier.
- If your community offers video service from Summit Broadband, you can select a TV package depending on your family's entertainment needs. Click Next when done.
- You can add any premium or add-on channels that are available with the package you choose. Click Next when done.
- Schedule your installation appointment for a date and time that is convenient for your schedule. First choose a date, and then choose an appointment window on that date. Click Next when done.
NOTE: The shopping cart icon does not appear on this screen. Changing which services you decide to order may change the availability of appointment windows due to requiring more or less time to complete the install. If you want to change services, go back to a previous screen to update your shopping cart, then return to the Scheduling screen to see the available appointment windows. - The Order Summary screen displays. This indicates the services and add-on options chosen. The screen also includes your recurring monthly payment as well as your first month's payment (which includes the pro-rated fee for your first partial month's service from the day of installation to the end of the billing period). Click Submit Order to complete the process and schedule your installation, or click Previous to return to an earlier screen and make any changes.
- Set up Autopay. Choose your preferred payment method from the available options.
NOTE: You will receive two emails from PayNearMe that provide further instructions on setting up your Method of Payment (MOP) and Autopay account. - Enter the required information for your chosen MOP.
NOTE: Different MOPs require different information to complete the MOP details screen. - Choose the start date for your recurring payments. Payments will be made every month from your MOP as long as your account is active. The payment will always be taken on the same day each month. Click Continue.
- The confirmation screen displays. Once you have confirmed all the information, click Schedule to activate Autopay.
- The Welcome screen displays. This includes the confirmation number for your Summit Broadband account and the confirmation number for your scheduled installation, as well as the time and date selected for that appointment. Click Return to My Account to continue.
Continue with account creation in the My Account portal.
Changing your current service
- Log into your Summit Broadband online account through the My Account link on our website.
- Click Change Services in the left navigation menu.
- Refer to the instructions above to select any options to change the current services on your account. At the end of the process, you will see a summary of the changes on your account and the projected changes to your monthly Summit Broadband bill.