Summary
This process has two primary use cases:
If you own or control multiple Summit Broadband accounts for your residential or commercial properties, you can link them together in the My Account portal to manage them more easily through one login.
If two people in the same household (spouses, roommates, etc.) want to be able to both manage their Summit Broadband account, each person can link their own personal email address to the same account.
Requirements
In either case, before you can link your accounts, you must have the following information:
- Each unique account number (an 8-digit number).
- A unique Customer PIN for each account (a 4-digit PIN).
- The account number, Customer PIN, and email address you registered for the account you want to be the master account.
NOTE: If you do not have a Customer PIN for an account, you can create a PIN with the correct current information.
Steps
- Log into the customer portal using your chosen My Account credentials.
- Click on your Customer Name at the top right of the My Account screen.
- Click the My Accounts link.
- Click Link an Existing Account.
NOTE: if you are creating your login for the first time, you will not see any accounts on this page. - On the Link Account screen, enter following information:
- Account Number (required)
- PIN (required) - create a PIN for your account if one doesn't exist
- Preferred Account Name (optional -- by default, the account holder's name is the account name)
- Click Link Account. The account you added will now appear when you select My Accounts from the main menu.
Link Accounts to Your Master Account
Repeat the steps below for each account you want to link to your master account.
- Fill in the Summit Broadband Account Number.
- Add the Customer PIN Number.
- Add an Account Nickname (optional). A nickname might be Jackson St. Office or Naples Rental or any other name to easily identify the account.
- Click the Link Account button.