Contact Us

Please contact us if you need assistance to restore your dial tone. You can chat with us online, or from any landline or mobile phone with a U.S. Phone Number, you can call us toll free at 877.678.6648.

If you would like to try to troubleshoot before contacting us, follow the steps below.

First Steps

If you have no dial tone on your Home Phone line, please check to make sure all phones are on the hook and that cordless phone batteries are charged.

Issue Persists?

Please follow these suggestions below to try and restore service:

• Try to plug a working corded phone into different jacks to find out if the issue is isolated to one phone or jack.
• Plug the phone directly into the phone jack on your Summit Broadband ONT or eMTA to determine if the issue may be related to the wiring inside your home.
• If you have two phone numbers with Summit Broadband and only one line is working, please contact us.
• Check the lights on your Summit Broadband ONT or EMTA. Depending on the light sequence displaying, you may need to reboot your device.
  • Rebooting your ONT - contact us for assistance.
  • Rebooting your EMTA