This article provides answers to common questions you may have about the SBB View service from Summit Broadband.
Q: How is SBB View different from traditional cable TV service?
A: SBB View offers you an exceptionally high-quality video experience, but with services and flexibility that were not available on traditional cable TV service. You can watch across a wide range of devices from set-top boxes to media players to mobile devices, you can access content when and where you want, and with your new set-top box you have access to the broadest range of content with easy voice-controlled access. Whether you watch TV in your living room, by the backyard grill, or on the go, SBB View offers you an exceptional experience.
Q: What equipment do I need?
A: To watch SBB View, you will need an Ethernet or Wi-Fi connection. You can either watch on a set-top box or your own device – or both – it is your choice. Supported consumer devices include:
- Apple TV
- Amazon Fire TV
- Android or iOS mobile phones, tablets
- More platforms and devices may be available in the future
Q: Can I Set parental controls?
A: Yes – follow these instructions.
- Access Parental Controls from the Settings Menu.
- To enable Parental Controls, you’ll first set a 4-digit PIN.
- Once enabled, you can block shows and movies based on their rating (for example, PG-13 or R content).
- To watch blocked content, you’ll need to input your pin. Otherwise, it cannot be watched.
Q: How do I add or remove a device from my account?
A: Whenever you add the app to a new device and log in, that device will be added to your account. To manage your active devices, use the Settings option on the Home Screen.
Q: How do I record a show?
A: On set-top or media player - To record a show, simply select a current future show from the Guide and you will be offered the choice to record. Or, if you are already watching a show, press the Enter or OK button on your remote to pull up the Play Controls, then select Start Recording.
On your mobile device - To record a show, tap on a current or future show from the Guide and then tap the Record icon.
Q: How do I set favorite channels?
A: On set-top or media player - When watching a show, use the Enter button to bring up an options menu, then select Add to Favorites. Or from your mobile device, tap the channel, then tap again to Add to Favorites.
On mobile device - Tap on the Logo for any channel and then tap Add to Favorites.
Q: How do I see my favorite channels?
A: On set-top or media player - From the Guide, use the left arrow button on your remote to scroll backwards through the guide until the Filters screen appears. Then activate the Favorites filter.
On Mobile Device - From the Guide, use the Filter Channels drop down menu to select Favorites.
Q: How do I see shows that I can start over?
A: On set-top or media player - When watching Live TV, use the Enter button to bring up an options menu, then select Catch-Up Guide. Look for the Catch-Up icon on the Guide to see content you can restart or catch-up.
On mobile device - From the Guide, look for shows with the Restart icon under the title.
Q: How do I access On Demand content?
A: From the Home Screen, select On Demand in the menu bar. (On mobile devices, this can be found in the Home menu in the upper left corner of the screen.)
Q: How do I find and manage my recorded shows?
A: From the Home Screen, select My Recordings. Here you can watch recorded shows or delete shows you no longer want to save. (On mobile devices, this can be found in the Home menu in the upper left corner of the screen.)
Q: Why can’t I start my show from the beginning?
A: Only select programs or channels offer the Restart option. If you don’t see the option to restart the live show, that means this particular program or channel is not available for Restart viewing.
Q: Can I watch and record at the same time?
A: Yes! You can watch and record from any device, including a set-top box or any media player or mobile device.
Q: Do my favorite channels carry over to each device?
A: No. Favorite channels specified on a set-top or mobile device will stay with that device.
Q: Can I still watch on a TV?
A: Yes! You can watch on TV using a set-top box or a compatible streaming media player or smart TV.
Q: Can I customize my channel lineup, so it only lists the channels I want to watch?
A: Yes! From the Guide you can view just your Favorite Channels or Only the Channels you Subscribe to. (This feature may not be available on all devices.)
Q: Can I watch On Demand from any device?
A: Yes! Every device where you access SBB View can access the same On Demand library.
Q: How will I be billed if I rent an On Demand movie with a fee?
A: If you rent a movie through On Demand, the fee will appear on the next bill you receive from Summit Broadband.