The instructions below will help you cancel Auto Pay (automatic payments) or change your method of payment (MOP) information (including expiration date).
Steps
- Find the Balance tile at the top right of the My Account portal dashboard.
- Select Manage Autopay.
- The current Autopay settings display. In order to change the Autopay MOP, you must first cancel the existing schedule. Click Cancel Schedule.
- Click Yes on the Are you sure you want to cancel? prompt.
- Choose the desired MOP: Bank account (ACH), Credit/Debit Card, PayPal, Venmo.
- Input the Method of Payment Details and click Submit. Note that the details required vary by the payment method chosen.
- Enter the Start Date and select the Duration.
IMPORTANT NOTES:- Be sure the Start Date is set between the 4th and 20th to avoid late charges.
- Monthly payments are due on the 20th, so an autopay after the 20th will mean the payment will always be late.
- Due to billing runs and processing with PayNearMe, the balance due may not match the statement balance until after the 3rd of the month.
- The default duration is No End Date, meaning that your payment will continue to be made each month as long as there is a balance due on your account. You can always update the Duration later.
- Be sure the Start Date is set between the 4th and 20th to avoid late charges.
- Verify your email address or mobile phone number. This email address or phone number is used to send you alerts about your payment every month, so select an email or phone number you use actively.
- Select Continue and review the details for accuracy.
- Click Schedule to confirm the payments.