How do I create my online account?

Summary

The Summit Broadband Customer Portal can be accessed at summitbb.com/myaccount. The portal allows you to check the status of your appointments, add services to your account, verify any scheduled appointments, and much more.

This article provides instructions to access your online account and set up autopay. See other articles to...

• Access your online account.
• Reset your old online account password.
• Access your online account if you forgot your password.

Steps

1. Click the link to navigate to myaccount.summitbb.com.
2. Click If you have an account with Summit Broadband, register for the Customer Portal here below the Sign In button.
   
3. In the provided boxes, enter the Account Number and the Customer PIN Number the agent gave you when you created your account.
   IMPORTANT NOTE: To use the My Account portal, you must have a four-digit PIN number on your Summit Broadband account. If you have never set up a PIN number during a call with a Customer Support agent, please chat with us online or call us at 877.678.6648 to set that PIN up.
   
4. Click Register, and then follow the on-screen instructions.

Set up Autopay

1. From the My Account dashboard, select Payment History.
   
2. Enter your Account Number and the Email or Mobile Number associated with your account.
   
3. Select Set Autopay and enter in your payment method details.
   
4. Select and enter in your payment method details.
   
5. Input the Method of Payment (MOP) details and click Submit. Note that the details required vary by the MOP chosen.
   
6. Enter the Start Date and select the Duration.
   IMPORTANT NOTES:
   
   • Be sure the Start Date is set between the 4th and 20th to avoid late charges.
     
     • Monthly payments are due on the 20th, so an autopay after the 20th will mean the payment will always be late.
     • Due to billing runs and processing with PayNearMe, the balance due may not match the statement balance until after the 3rd of the month.
   • The default duration is No End Date, meaning that your payment will continue to be made each month as long as there is a balance due on your account. You can always update the Duration later.
   • Select the Always pay amount due checkbox. This ensures that your account is paid in full every month so you never have a late fee.
     
7. Verify your email address or mobile phone number. This email address or phone number is used to send you alerts about your payment every month, so select an email or phone number you use actively.
8. Select Continue and review the details for accuracy.
   
9. Click Schedule to confirm the payments.