Summary
Seasonal Convenience Plan (SCP) allows you to pause all the services on your account when you leave your Florida vacation home for the season for the low rate or $8.00 per month. You don't need to disconnect or schedule appointments for any equipment. Just let us know when you are leaving and when you are returning, and Summit Broadband will automatically put your account on SCP and then restart all your services when you plan to return.
Reminders and Restrictions
- You can select to put your account on SCP one time every twelve months.
- You must pause your services on SCP for a minimum of three months, and you may leave your services paused for a maximum of nine months.
- You do not have to turn in any equipment, and your entire account with all services and equipment is covered with the low monthly fee of $8.00 per month.
Steps
To pause your services on SCP, follow these easy steps.
Enable Seasonal Convenience Plan
- Find Seasonal Plan on the My Account menu.
- Click Start Seasonal Plan.
- Select the desired Start Date. Use the right arrow at the top of the calendar to advance to a future month if planning Seasonal Convenience Plan for a future departure date.
IMPORTANT NOTE: You cannot start Seasonal Convenience Plan for a past date. The date you start SCP must be on or after the current date. - Select the desired End Date. This is the date you plan to return to your Florida home and want services restored. Use the left and right arrows at the top of the calendar to navigate to a different month.
- The default end date is three months.
NOTE: Three months is the minimum period to enable Seasonal Convenience Plan. - The maximum period for Seasonal Convenience Plan is 12 months.
- The default end date is three months.
- Click Start Seasonal Plan.
- Confirm by clicking Yes, I am Sure.
- Select Close.
Disable Seasonal Convenience Plan
If you return to your Florida home earlier than anticipated, you can end the Seasonal Convenience Plan and restart the normal operation of your services.
- Find Seasonal Plan on the My Account menu.
- Click Change Seasonal Plan.
- Select Cancel Seasonal Plan.
- Confirm by clicking Yes, I am Sure.
- Select Close.
Note that you can also change the end date of the Seasonal Convenience Plan if you extend your time away from Florida.
- Find Seasonal Plan on the My Account menu.
- Click Change Seasonal Plan.
- Use the Left and Right Arrows above the calendar to choose a new end date.
- Click Change Seasonal Plan.
- Confirm by clicking Yes, I am Sure.
- Select Close.
Responses and Follow-up
Once you complete the form, you will receive several confirmation and follow-up communications from Summit Broadband.
Immediately
You will immediately receive a confirmation email at the email address you provided, which confirms Summit Broadband's receipt of your request to put the account on SCP.
You will also receive an SMS confirmation at the mobile number you provided to confirm we have received your request.
Within 72 Hours
Within 72 hours, you will receive a confirmation email that your request has been processed.
45 Days Before You Return
On the date 45 days before your scheduled return to your Florida home, you will receive a reminder email that we will restart your services on your return date. If your plans have changed and you will return earlier or later than you originally anticipated, you will be invited to update your planned return date.
15 Days Before You Return
On the date 15 days before you return to your Florida home, you will receive a reminder email that we will restart your services on your return date. If your plans have changed and you will return earlier or later than you originally anticipated, you will be invited to update your planned return date.
Welcome Home
When you return to your Florida home, your services will be on and ready for you to use. It's just that easy!
Unexpected Change of Plans
Of course, your plans may change unexpectedly. If your departure or return dates change on short notice and you need your full services turned on or off immediately, you can always chat or email us to start or end your SCP service pause. Our Customer Care Advocates are happy to assist you.