This article provides guidance on running network scans with the techFiX app, including what you should expect to see and a few pointers to capture the best possible information.
Running a Scan
- Main Screen. From the main screen, select that you wish to run a network scan.
Move Phone to Router. Move your phone within 3 - 10 feet (1-3 meters) of your router. Then click I MOVED IT, and choose Yes on the confirmation popup that appears.
Scan in Progress. This screen displays until the scan is complete (~2 mins). Do not touch their phone during this step.
NOTE: If you minimize the app, you will have to restart the scan.
Network Scan Results. This screen shows the quality of connections on your network. It can be used again after taking any recommended measures to verify when connection quality has improved.