How Can I Troubleshoot Slow Speed Issues on My Summit Broadband Wi-Fi?

When you have speed issues with browsing, uploads, or downloads on your Summit Broadband Wi-Fi, check to see if you are connected to your 2.4G or 5G network. Summit Broadband routers will let your device connect on two different bands with slightly different qualities of speed, range, and interference.

2.4G

The 2.4G or 2.4 GHz connection uses a slightly older technology. It provides connections over a longer range at a slower speed, and can switch between 11 different channels to find a clear connection.

• Speed: The speed of the 2.4 GHz connection is slower than the 5 GHz connection.
• Range: The range of the 2.4 GHz connection is longer than the 5 GHz connection.
• Interference: The 2.4 GHz has only 11 channels, so there may be more crowding and more interference on this connection.
• Ideal Use Case: Use the 2.4 GHz connection when there are few other Wi-Fi networks around, and when you need your device to retain a connection over a longer range (from one end of the house to the other, from an inside router to a device on an outdoor pool deck, etc.).

5G

The 5G or 5 GHz connection uses a newer technology. It provides connections over a shorter range at faster speed, and can switch between 23 different channels to find a clear connection.

• Speed: The speed of the 5 GHz connection is faster than the 2.4 GHz connection.
• Range: The range of the 5 GHz connection is shorter than the 2.4 GHz connection.
• Interference: The 5 GHz has 23 channels, so there should be less crowding and less interference on this connection.
• Ideal Use Case: Use the 5 GHz connection when there are many other Wi-Fi networks around, and when you need your device to retain a faster connection over a shorter range (in the same room as the router).

Additional Troubleshooting

If you need additional troubleshooting steps for your Internet Connection, see our general troubleshooting article.