Summary

Plume provides parental controls that offer four levels of content blocking when they are enabled. Invariably, some individual families will wish to decide that some sites which are blocked are appropriate for their kids, and other families will decide that content which is accessible at the chosen level of control should be blocked instead.

Plume allows customers to allow or block up to 50 websites in exception to the standard rules of the parental control level the customer has chosen. This article covers the standard parental control levels, as well as the process for blocking and unblocking specific websites that are exceptions to the chosen level of blocking.

Parental Control Levels

Plume's content access feature will allow you to restrict content for a device or person. We have identified the most common content filtering categories that you can use when personalizing your online experience.

When setting up content filtering for a person or device, you can enable any of the four content filtering categories:

No limits: You can access all types of content.
Kids appropriate: Content that is tagged as NOT appropriate for kids will be filtered and inaccessible.
Teenager friendly: Content that is tagged as NOT appropriate for teens will be filtered and inaccessible.
No adult content: All content tagged as adult content will not be accessible.

Please note that all devices associated with a person will inherit the content access settings assigned to that corresponding person. Likewise, applying content access restrictions to a device assigned to a person will apply the same settings to that person. However, if the device is unassigned, the rule will only apply to the device.

Content access will not work if Privacy Mode has been enabled or if the device is using a Private/Random MAC Address.

What is seen by the end-user when their content is blocked?

Content that was restricted by our security feature whenever you see the “Access to this website is blocked” message displayed in their browser window (this only appears for HTTP sites). HTTPS sites prevent this and display the browser's default "can't be reached" message.

Blocking Additional Sites

Up to 50 total sites can be manually blocked at the network, person and device levels combined. IP addresses can only be blocked if you have Outbound IP Protection and Intrusion Prevention enabled.

Blocking a Website for Everyone

Tap on the Guard tab inside the main menu.
Tap on Manage security events.
Go to Block and then tap on Block... on iOS or the + if you are using Android.
Choose either Block website or Block IP Address.
Based on your previous choice, enter the URL or IP Address you wish to block. Please note that the full domain name is required for websites. For example; make sure to write "youtube.com" instead of "youtube".
Tap on Block to confirm.

Blocking a Website at a Person or Device Level

Navigate to the desired person or device.
Tap on Manage security events at the bottom of the page.
Go to Block and then tap on Block... on iOS or the + if you are using Android.
Choose either Block Website or Block IP Address.
Enter the URL or IP Address you wish to block and tap the checkmark to save. Please note that the full domain name is required for websites. For example; make sure to write "youtube.com" instead of "youtube".

Please remember that a website blocked for a person will automatically be blocked on all the devices assigned to that person.

Unblocking Additional Sites

You can approve a website for a person, the entire network or a device if not assigned to a person. Up to 50 websites can be approved in total.

If you notice a website has been incorrectly blocked, please report it to support.

Approving websites for everyone

Tap on the Guard tab inside the main menu.
Tap on Manage security events.
Go to Approve.
Choosing Approve Website allows you to enter the URL of domain, while Approve IP Address allows you to enter the server IP address.
Enter the URL and tap the checkmark to save. Please note that the full domain name is required. For example; make sure to write "youtube.com" instead of "youtube."
Additionally, you are able to view previously blocked sites under the Protected tab. Tap or swipe on the site to approve.

Approve websites at a person or device level

Navigate to the desired person or device.
Tap on Manage security events at the bottom of the page.
Tap on Approve.
Choosing Approve Website allows you to enter the URL of domain, while Approve IP Address allows you to enter the server IP address.
Based on your previous choice, enter the URL or IP address and tap the checkmark to save. The full domain name is required for websites. For example; make sure to write "youtube.com" instead of "youtube".
Tap on Approve to confirm your choice.
If you are approving the site for a device that has been assigned to a person, the rule will also apply to the person. Likewise, approving a site for the person automatically applies that rule to all of their assigned devices. If the device is not assigned, the rule will only apply to the device.